Technical Support Services
DEC.TSS™
DEC.TSS™ (Technical Support Services) is the after-sales technical support division of DEC (Dynamic Environmental Corporation), DEC SERVICE's business unit responsible for keeping installed VOC and HAP emission control systems running reliably after commissioning. It is organized into nine named service lines — STC™ (training), HDS™ (remote help desk), LSA™ (lifecycle support agreements), MRO™ (maintenance, repair and operations), DMP™ (scheduled diagnostic inspections), RFT™/RFB™ (retrofit/refurbish), AMS™ (adsorbent maintenance) and SPR™ (genuine spare parts) — summarized in the table below.
In the ever-evolving field of environmental solutions, DEC stands as a leading provider of innovative environmental technologies. At the heart of DEC's success lies its commitment to providing exceptional customer service, particularly through its Technical Support Services (TSS) department.
The DEC TSS department serves as the backbone of DEC SERVICE's after-sales support, ensuring that customers receive prompt, professional assistance whenever they encounter technical challenges or require guidance on the optimal operation of DEC's products. Comprising a team of skilled and experienced engineers and technicians, the TSS department is dedicated to resolving issues efficiently and effectively, minimizing downtime and maximizing customer satisfaction.
DEC.TSS™ • the nine service lines at a glance
Each DEC.TSS™ service line answers a different question a customer might have about supporting an installed system. Use the table below to identify which one applies to your situation:
| service line | what it is | when to use it |
|---|---|---|
| HDS™ • Help Desk Services | Remote help-desk support with Next Business Day (NBD) response and 24/7 availability. | You need to reach a DEC engineer quickly to troubleshoot an issue remotely. |
| STC™ • Safety Training Center | Training and safety programs for customer operators and technicians. | You want your own staff to operate the equipment and resolve common issues independently. |
| DMP™ • Diagnostic Maintenance Program | Scheduled, preventive diagnostic inspections of installed equipment. | You want to catch developing issues before they cause downtime. |
| LSA™ • Lifecycle Support Agreement | A structured support agreement covering a system across its operating lifecycle. | You want ongoing TSS coverage under a single agreement rather than case-by-case requests. |
| MRO™ • Maintenance, Repair, and Operations | Maintenance and repair work on installed systems. | You need hands-on maintenance or repair carried out on your equipment. |
| RFT™ | RFB™ • Retrofit | Refurbish | RFT upgrades a system with new technology or capacity; RFB restores existing components to like-new condition. | Your installed system needs a capability upgrade (RFT) or is aging and needs restoring (RFB). |
| AMS™ • Adsorbent Maintenance Services | Maintenance and replacement scheduling for activated-carbon and other adsorbent media. | Your system relies on adsorbent media that needs periodic monitoring or replacement. |
| SPR™ • DEC Spare Parts | Genuine spare parts identified and supplied for your specific equipment. | You need a replacement part and want to confirm it's genuine and correctly specified. |
DEC.TSS™ • a comprehensive range of services
The DEC TSS department offers a comprehensive suite of services to address the diverse needs of DEC's customers. This includes:
- technical troubleshooting: TSS process engineers provide expert assistance in identifying and resolving technical problems relating to DEC's processes, ensuring that customers can maintain optimal uptime and performance;
- training and support: TSS provides comprehensive training and safety programs to empower customers to utilize DEC's processes effectively and troubleshoot common issues independently;
- remote support: TSS offers remote support helpdesk services (DEC.HDS™), enabling process and automation engineers to connect to customers' systems remotely for in-depth troubleshooting and assistance.
- genuine spare parts: TSS experienced service engineers will create a list of critical spares (DEC.SPR™) for your equipment and give details on which one of those may wear out faster. Items recommended will be tailored to your VOC emission control equipment or application and you should be able to buy your spare parts throughout the lifetime of your device.
DEC.TSS™ • commitment to customer satisfaction
The DEC TSS department is committed to exceeding customer expectations by providing exceptional service levels. This commitment is demonstrated in several ways:
- proactive communication: communicating with Customers to promptly address potential issues and prevent problems from escalating;
- responsive support: maintanining a NBD (Next Business Day) support through DEC.HDS™ to ensure our Customers can timely access assistance whenever needed;
- round-the-clock: offering DEC.HDS™ 24/7 support, we assist our Customers, regardless of their location or time zone;
- documented procedures: establishing clear and comprehensive procedures for handling Customer inquiries and resolving technical issues;
- continuous improvement: evaluating our processes and seeking ways to improve efficiency and effectiveness.
DEC.TSS™ • impact on customer success
The DEC TSS department plays a pivotal role in our success by fostering Customer satisfaction and enabling Customers to fully utilize the capabilities of DEC's processes and technologies. By providing timely, professional, and comprehensive support, DEC TSS contributes to the following benefits for our customers:
- reduced downtime: prompt troubleshooting and resolution of technical issues minimize downtime and ensure continuous operation of DEC's systems;
- enhanced productivity: Customers can focus on their core business activities without being hindered by technical problems, leading to improved productivity and efficiency;
- increased uptime: Customers can confidently rely on the reliability and performance of DEC's processes, leading to a positive impact on their business outcomes;
- strong customer relationships: the TSS department establishes strong relationships with customers, fostering trust and loyalty that drive customer retention and referrals.
DEC.TSS™ • the support you need
The TSS department of DEC (Dynamic Environmental Corporation) exemplifies our commitment to providing exceptional customer service. By providing comprehensive technical support, the department ensures that our customers can maximize the value of their investments and achieve their environmental goals. The TSS department is a testament to our dedication to Customer satisfaction, a cornerstone of its success in the competitive environmental solutions market.
Find out more about DEC SERVICE:
- TSS™ • Technical Support Services
- STC™ • Safety Training Center
- HDS™ • Help Desk Services
- LSA™ • Lifecycle Support Agreement
- MRO™ • maintenance, repair, and operations
- DMP™ • Diagnostic Maintenance Program | scheduled and preventive inspections
- RFT™ | RFB™ • Retrofit | Refurbish services
- AMS™ • Adsorbent Maintenance Services
- SPR™ • DEC Spare Parts
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FAQs • Frequently Asked Questions
Reliable Support for Your Environmental Needs • DEC.TSS™
What does DEC's Technical Support Services (TSS) department cover?
DEC.TSS™ covers technical troubleshooting, staff training and safety programs, remote help-desk support through DEC.HDS™, and genuine spare parts for DEC's environmental process equipment, so customers can keep their systems running at optimal uptime and performance.
How quickly can I get help through DEC.HDS™ if a problem comes up?
DEC.HDS™ provides Next Business Day (NBD) support as standard, with 24/7 help-desk access so customers can reach DEC's engineers regardless of their location or time zone.
Can DEC train our own staff to operate and troubleshoot the equipment?
Yes. TSS provides comprehensive training and safety programs through DEC's Safety Training Center (DEC.STC™) so your team can operate DEC's processes effectively and resolve common issues independently.
Are genuine spare parts still available for older DEC systems?
Yes. TSS's service engineers identify a list of critical spares (DEC.SPR™) tailored to your specific VOC emission control equipment, and genuine parts remain available to purchase throughout the lifetime of your device.
What's the difference between DEC.DMP™ and DEC.LSA™?
DEC.DMP™ is a scheduled, preventive diagnostic inspection program that proactively checks your equipment's condition at defined intervals. DEC.LSA™ is a broader agreement that structures a system's ongoing support — which can include inspections, maintenance, and help-desk access — under a single agreement covering the equipment's operating lifecycle.
What's the difference between DEC.RFT™ and DEC.RFB™?
DEC.RFT™ (Retrofit) upgrades an installed system with new technology or added capacity. DEC.RFB™ (Refurbish) restores an aging system's existing components to like-new condition. Both fall under the same TSS retrofit/refurbish service line, and DEC's engineers can advise which fits your equipment's condition and goals.
Does TSS still support equipment that's several years old?
Yes. TSS is built around lifecycle support: genuine spare parts (DEC.SPR™) remain available throughout the operating life of the device, adsorbent media is monitored and replaced on schedule via DEC.AMS™, and periodic diagnostic checks (DEC.DMP™) or refurbishment (DEC.RFB™) keep older systems running reliably.
Is there a fixed price list for DEC.TSS™ support services or spare parts?
No — TSS support agreements, maintenance programs, and spare-parts lists are custom-quoted per installed system rather than sold off a fixed price list, since scope depends on your specific equipment and service level. Contact DEC's Technical Sales & Applications team to request a quote.
